VMware Virtualization Specialist:

Title: VMware Virtualization Specialist
Experience: 5 to 8
Job Type: Full Time
Employment Type: Permanent
Job Status: Unspecified
Country: Saudi Arabia
City: Riyadh

Job Description & Role:
Duties and Responsibility
• Opening, updating and reporting on customer cases opened through ticketing system.
• Apply basic technical support skills to handle customer incidents and case resolution
• Communicate technical issues to both internal and external customers quickly in a fast-paced customer critical environment
• Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
• Understand VCE’s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
• Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
• Validate technical information and issues early warnings and shares information as needed.
• As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.

Key Skills:
- VMware ESX
- Storage
- VMware
- VMware vSphere

Additional Requirements:
Experience & Skills
• Must have a good understanding of VMware technical environments (storage & virtualization) and minimum 2-3 years technical experience in Storage and virtualization.
• Virtualization – VMware vSphere – VCP certified or relevant work experience
• Knowledge on vCenter, ESX, ESXi, Operations Manager, Server Heartbeat, Update Manager
• Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
• Experience in a technical and/or customer support setting is mandatory
• Excellent business communication skills: understands how to communicate to customers
• Quick learner, passion to challenge cutting edge technology
• Can work in high-pressure environment
• Education: Bachelor’s Degree preferred or matching work experience